MLS Group

Having more than decadal experience at marketing, sociological and legal services’ markets, we decided to combine our efforts in order to give our clients full package of services, avoiding the need to appeal to different companies in order to satisfy their business requirements and solution of their individual problems. Understanding of the things the modern customer lives by, which way his preferences change, values, expectations and ambitions, as well as how to arrange your business according to the changeable legal norms now become the key points for every business, and its success and development perspectives depend on it. This is the reason why we offer our clients <b>«one stop source»</b> service - to get a high skilled service on any legal and marketing issue in one office. But if you just need the legal consulting or you feel you need to study the public opinion, then the experience of related professionals of MLS group is at your disposal too. We are delighted with the things which we devote our professional life to, that's why we take the solution of our clients’ needs not from “Outside consultant” side, but from the position of the “Business owner”. We are confident that the professionalism cannot be compromised and we are guided by that when serving our customers.

Our advantages

High demands to ourselves and to the results of our work

High demands to ourselves and to the results of our work

Our love to perfection never allows us to stop on the achieved results and always endorses our will to improvement. The success of our customers is the only factor of our success assessment.

No stereotypes in approaches to our tasks’ fulfillment.

No stereotypes in approaches to our tasks’ fulfillment.

Hard tasks are what we cherish, as well as the possibility to apply the non-standard approaches to their fulfillment, being free from the impact of professional patterns

Keeping to the professional ethics code

Keeping to the professional ethics code

Confidentiality, attorney secrets and marketing research quality standards are not just the abstract terms, but the things which cannot be compromised for any reason.

Mobility

Mobility

No borders exist for us - neither territorial nor professional. Work in different regions of our country and possibilities of professional mobility are the things which inspire us more.

Out principles

Reasonability

Reasonability

Each our suggestion and decision is based on the optimal request/problem rate, resources to be spent on their satisfaction or solution and the benefits of a customer.

Timeliness

Timeliness

The effect of taken decisions almost always depends on their correspondence to the circumstances and timeliness. That’s why our suggestions and decisions are directly customer-related and are not the patterns of actions in typical situations.

Integrity

Integrity

Each our suggestion and decision are the results of integral analysis of the customer's request, and that is why they take into account the restrictions and risks, advantages and consequences of their implementation.

Co-operation forms

Short-term / single contracts

Short-term / single contracts

Concluding of contracts under the single request or problem solution, for the fulfillment of which we have to involve our related employees depending on the field of the customer’s needs.

Outsourcing

Outsourcing

Dispatching our related employee for the constant work at the customer’s company. Our employee doesn't become a staff unit of the customer's company, but he fulfills the entrusted duties according to the corporate standards of the company.

Subscriber’s service

Subscriber’s service

Concluding of contracts for the long-term customer service. All legal service and/or marketing and socio political consulting related matters become the responsibility of our specialists. Our customer gets good results, confidence and comfort.

Research methods

Research methods

Face-to-face interview

The classical method of collecting information during the mass survey. It is foreseen that the interviewer speaks face-to-face with representatives of the social group chosen for a survey. Face-to-face interview can be taken at the places of certain services rendering to a respondent, at his place of work or study, in the street or place of residence.

This method enables to get:

  • representive data
  • replies for the quantitative indices of the matter, namely – “how much?”, “when?”,”how?”
  • maximum complete information concerning the investigated matter
  • possibility to contact with representatives of hard accessible groups
  • possibility to use the endorsement materials during the survey – card and samples

Telephone survey

It's the method of collecting information that foresees talking of the interviewer with respondent on the phone upon the standard questionnaire. It can be made among the subscribers of mobile network and fixed phone operators.

This method enables to:

  • reduce the survey cost
  • reduce the rate of refusal to participate in a survey
  • reduce the hourly expenses for data collection
  • get replies for the quantitative indices of the matter, namely – “how much?”, “when?”,”how?”

Expert survey

It's the method of collecting information collecting, being expertly assessed by a limited number of people. The set of an expert survey is characterized by a bigger number of questions and their higher complexity, comparing to mass survey, as well as higher level of orientation on the detailed answers on the open questions. Data collecting in expert survey involves face-to-face communication as well as using of technical means (telephone, mail, Internet).

This method enables to:

  • get the information in the cases, when it is not possible to make the mass survey or if it is low effective
  • to build up predictive models of the matter under research
  • to collect the intelligence information of the matter under research

On-line survey

It's the method of collecting information that involves the filling in of an electronic questionnaire form by respondents, which can be placed on the specialized resources, sites and social networks or sent by email. This method doesn't involve the participation of an interviewer in the process of a survey.

This method enables to:

  • reduce the cost for the collection of initial information
  • to reduce the time resources for getting the up to date and actual information about the target groups
  • use of stimulus materials, including video and audio files
  • avoid the influence of an interviewer on the respondents’ answers

In-depth interview

It's the method of collecting information that involves face-to-face talk with an informant using the previously prepared scenario of the interview, which can be changed by an interviewer in the process of communication. The key role belongs to an informant here, it's him who leads the interviewer in his deep universe of values, consumption, preferences etc. One in-depth interview can last up to 2.5 hours.

This method enables to:

  • reveal the insights and to uncover the deep behavior motivations
  • answer the questions “why?”, “how is that possible?” etc.
  • “realize” the researched phenomenon/object/process
  • uncover the unique experience of bearers of the researched matter
  • investigate those matters, which can be hardly investigated when using another research methods

Focus group

Discussion of the given topic by a group, with 6-8 involved people. The communication process is guided by a moderator and is aimed on the discovery of the motivation, deep senses, peculiarities of perception of the researched object. The main value of focus-groups is not the individual assessment, but collective decisions, conclusions and results, and, appropriately, the object of the further analysis are not the individual participants of the discussion, but the group as a whole.

This method enables to:

  • discover the collective insights
  • register the spontaneous response on the discussed issues
  • not only to answer the questions “why?”, “how is that possible?” etc., but also to make the collective assessment of each reason and option
  • used stimulus materials, including audio and video files, printed samples for testing of packages, advertisement, logos etc.

Mystery shopping

It's the method of collecting the data concerning the peculiarities of service quality standards fulfillment, as well as concerning the consumers’ experience, got in the process of such service. It involves a mystery shopper in the process of choice/buying of a product or a service and registration of evidences of the service quality standards’ fulfillment in the dedicated form after the visit is completed. The mystery shoppers’ visits are recorded on the audio recording devices and become the basis for the further analysis.

This method enables to:

  • understand the process of buying of goods/service from inside
  • effectively control the quality of service standards fulfillment quality white certain employees under different outside factors’ impact (for example, the level of workload on the employees in the sales room – low, medium, high)
  • watch the process of service and work of a division as a whole

Analysis of customers’ diaries

It's the method of collecting information that involves the registration of charges for the consumed goods and services for a certain period of time by a respondent in a diary. For example, once a day during a month. The respondents chosen to participate in the research represent the certain target group and form a research panel, which functions constantly, being a source of actual information about the changes of consumption practice.

This method enables to collect the information concerning the following:

  • target group consumption patterns
  • peculiarities of consumption changes of target groups in the context of time
  • volume of expenses for various categories of goods and services

Desk study

It’s the method of work with secondary information that involves the analysis of already existing databases, statistical reports, indices, references etc., having the aim of definition of a current situation at the search market or in its individual segment. This method doesn't involve the direct appeal to the information bearer (experts, respondents)

This method enables to:

  • make analysis without conducting of the own “field”
  • get the integrated vision of the researched object by means of usage of several information sources
  • ϖ get the data, which are difficult to be collected my individual research companies by own means.

Methods of legal support

Integrated legal support of the company / customer

The concluded contract for the integrated subscriber support of business or private affairs of a customer lets save on running a legal department in the structure of a company and be sure that an issue, which you will face (even the most unexpected) will be solved by professionals in the related legal field.

It involves:

  • connection with lawyers / jurisconsults 24/7
  • consulting by phone, orally or in written form on any of the arising issues
  • preparation of necessary legal documents
  • legal expert assessment of customer’s documents
  • participation of our specialists at the negotiations of customer with contractors or business partners
  • representation of customer’s interests at pretrials or trials processes

Our customers pay not for every single legal service, but a fixed subscriber’s fee, which can include all the charges for the legal service.

Ad-hoc legal support

It's a contract, concluded for representation of the customer’s interests on the certain issue.

It involves:

  • consulting by phone, orally or in written form
  • preparation of the documents, necessary to solve the certain customer’s issue
  • contacts with related authorities and institutions, which are necessary to solve the customer’s issue
  • attendance of trials for the purpose of certain customer’s issue solution

Legal consulting

Consulting on current issues.

It involves:

  • explanation of possible mechanisms of current problem solution, outlining their risks and advantages

It can be made systematically or as a single consulting.
Format of consulting:

  • personal meeting for new customers
  • personal meeting, telephone conversation, online consulting for loyal customers

Preparation of legal documents

It involves:

  • formalization of necessary legal documents: register documents, statutes, contracts and their passing to the customers in printed or electronic version